Terms & Conditions
Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we cannot offer a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain goods cannot be returned, including:
- Used or Assembled Items
- Broken Seals/Items
- Personalized/Custom Orders
Step 1: Initiate Request – Contact our support team at support@kgaindia.in or via our helpline within 24 to 48 hours of receiving your order.
Step 2: Provide Proof – Please attach clear photos of the product and a short unboxing video to verify any damage, defects, or incorrect items received.
Step 3: Verification – Our quality assurance team will review your request. Once approved, you will receive a Return Authorization confirmation via email.
Step 4: Pickup & Packaging – Ensure the product is packed in its original box with all accessories, manuals, and warranty cards. We will arrange a reverse pickup from your registered address.
Step 5: Quality Inspection – Once the item reaches our warehouse, it will undergo a thorough inspection to ensure it is unused and in its original condition.
Step 6: Resolution – After a successful inspection, your Refund or Replacement will be processed within 7 business days.
Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 days.
Late or Missing Refunds
If you have not received a refund yet, first check your bank account and then contact your credit card company or bank. If you still have not received your refund, contact us at support@kgaindia.in.
Exchanges
We only replace items if they are defective or damaged. For exchanges, contact us at support@kgaindia.in and send your item to:
Kga India, 14, Sena Nagar, Dholkot, Ambala Cantt, Haryana 134003
To return your product, mail it to: support@kgaindia.in
You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable and may be deducted from your refund. Consider using a trackable shipping service or shipping insurance for valuable items. We do not guarantee receipt of your returned item.
Need Help?
For any questions related to refunds and returns, contact us at support@kgaindia.in or call +91 7031633333.