Frequently Asked Questions
Q: How can I contact customer support?
A: You can reach us via email at support@kgaindia.in or by calling our customer care number at +91 7031633333. Our support team is available all days, from 10:00 AM to 8:00 PM.
Q: Where is KGA India located?
A: Our physical store are located at KGA India, 14, Sena Nagar, Dholkot, Ambala Cantt, Haryana 134003
Q: Are KGA Non-stick products PFOA-free?
A: Yes, all our non-stick and granite-series cookware are PFOA-free and food-grade safe, ensuring healthy cooking for your family.
Q: What categories of products does KGA India offer?
A: We offer a wide range of household and electronic goods, including:
Kitchenware: Chopping boards, masala boxes, air-tight containers, and serving sets.
Cookware: Non-stick pans, kadais, and granite-series tawa.
Q: Are your wooden products eco-friendly?
A: Yes, our wooden range, including our signature chopping boards and cutlery holders, is crafted with sustainability in mind, using high-quality materials designed for longevity.
Q: What are the shipping charges?
A: Free Shipping on all orders above ₹999. For orders below ₹999, a flat shipping fee of ₹49 will be applied at checkout.
Q: How long does delivery take?
A: Orders in arrive within 3-5 business days.
Q: What is your return policy?
A: We offer a 7 days return policy. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
Q: What should I do if I receive a damaged product?
A: We strongly recommend recording an unboxing video. If the product is damaged, please email us at support@kgaindia.in within 24-48 hours of delivery with the video and photos of the damage.
Q: How long does it take to get a refund?
A: Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, the refund will be credited to your original payment method within 7 business days.