Introduction & Scope

KGA India (“KGA”, “we”, “us”, or “our”) operates kgaindia.in. This Privacy Policy explains what personal information we collect, how we use and share it, the choices you have, and how we protect your information. By accessing or using our website you consent to the practices described here. If you do not agree, please do not use our site.

Information we collect

A. Information you provide

When you register, place an order, or contact support, we may collect:

• Name, email address, phone number, billing & shipping address.
• Order details and purchase history.
• Customer support communications, returns and warranty information.
• Optional information you choose to provide (surveys, contest entries, resumes).

B. Payment information

We do not store your full credit/debit card or banking information on our servers. Payment details are securely processed by third-party payment gateways.

C. Automatically collected data

We and our service providers collect technical data such as IP address, device identifiers, browser type and version, pages visited, referring/exit pages and timestamps for analytics, security, and service improvements.

D. Cookies & tracking

We use cookies, web beacons, tracking pixels and similar technologies to enable site functionality, remember preferences, measure site usage, and serve personalised content and advertising. You can manage cookie preferences via your browser settings; disabling cookies may affect site features.

How we use your information

• Process orders, shipping, returns and refunds.
• Communicate order updates, service announcements and support responses.
• Personalise site experience and product recommendations.
• Send marketing communications where you have consented (you may opt out anytime).
• Detect and prevent fraud, maintain security and enforce our Terms.
• Comply with legal obligations.

Sharing & disclosure

We may share your personal information with:

• Service providers: payment processors, couriers, hosting, analytics, email services and fulfilment partners who perform services on our behalf (they may use data only to provide contracted services).
• Affiliates: our group companies for internal business purposes.
• Legal requests: if required by law, court order, or to protect rights, property or safety.
• Business transfers: if we merge, are acquired, or sell assets (you will be notified where required).

We will not sell, distribute or lease your personal information to third parties for their unrelated marketing purposes without your consent.

Advertising & third-party networks

Third-party advertisers may use information (excluding direct contact details) about your visits to this and other websites to provide tailored advertisements. They may use cookies and similar technologies. We are not responsible for third-party privacy practices — please review their policies.

External links

Our site may link to third-party websites. We do not control or endorse their content or privacy practices. Review third-party privacy policies before providing personal information.

Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information, including SSL/TLS for secure transmission. However, no system is completely secure and we cannot guarantee absolute protection.

Data retention & transfers

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Your data may be processed and stored in India and in other countries where our service providers operate; such transfers will comply with applicable law.

Children

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware we’ve collected such information, we will delete it promptly.

Your choices & rights

• Access & correction: Log in to your account to update details or contact us.
• Delete: Request deletion of your account and personal data (subject to legal retention requirements).
• Marketing opt-out: Use the “unsubscribe” link in promotional emails or change preferences in your account.
• Cookies: Manage via browser settings (note: disabling cookies may affect functionality).

To exercise these rights, contact us at support@kgaindia.in or call +91 7031633333.

Employment & recruitment

If you submit a resume or application, we will use that data to assess employment opportunities and may retain it for future openings unless you request deletion.

Policy changes

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date and, where appropriate, we will provide additional notice (for example, by email).

Contact us

If you have questions, concerns or requests about privacy, contact:

Governing law

This Privacy Policy is governed by the laws applicable in India. If any provision is found unenforceable, the remainder will remain in effect.