Refund and Returns Policy

Refund & Returns Policy — KGA India

Recognised under Startup India

Store Address: Shop No. 3, Sena Nagar, Model Town Crossing, Ambala City, Punjab, India – 134003
Phone: +91 7031633333 | Email: support@kgaindia.in | Website: kgaindia.in

Last updated: September 11, 2025

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items

Several types of goods are exempt from being returned. These include:

• Perishable goods such as food, flowers, newspapers or magazines
• Intimate or sanitary goods
• Hazardous materials or flammable liquids/gases

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

Proof of purchase

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

When partial refunds are granted

There are certain situations where only partial refunds are granted:

• Books with obvious signs of use
• CD, DVD, VHS, software, video games, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and to inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, please:

1. Check your bank account again.
2. Contact your credit card company — it may take some time before your refund is officially posted.
3. Contact your bank — there is often some processing time before a refund is posted.

If you’ve done all of the above and still have not received your refund, contact us at support@kgaindia.in.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at support@kgaindia.in and send your item to:

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver and they will be notified about the return.

Shipping returns

To return your product, mail it to:

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance — we don’t guarantee receipt of returned items without tracking.

Need help?

For questions related to refunds and returns, contact us at support@kgaindia.in.